Monir Bloom Atelier
Privacy Policy

At Monir Bloom, we take your privacy seriously. This policy explains how we collect, use, and protect your personal data when you use our website, book a consultation, attend a sewing class, or purchase a service. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Monir Bloom is a boutique atelier based at Suite 6, 46a Constitution Street, Leith, Edinburgh EH6 6RS, Scotland, United Kingdom. We offer bespoke tailoring, sewing classes, and bridal alterations.

For data protection purposes, Monir Bloom is the data controller. You can contact us at any time:

Contact: hello@monirbloom.co.uk

2. What Personal Data We Collect

Depending on how you interact with us, we may collect the following personal data:

• Contact information: your name, email address, and phone number when you submit an enquiry, book a consultation, or register for a class
• Booking information: the service you are interested in, your preferred date and time, and any notes you provide
• Payment information: when you pay for a sewing class or service online, payment is processed securely by our payment provider (Stripe or WooCommerce Payments). We do not store your full card details
• Body measurements: if you are a bespoke tailoring or bridal alteration client, we collect measurements necessary to carry out the service. These are kept securely and used only for your garment
• Communication records: emails and messages you send us
• Website usage data: anonymised analytics data about how visitors use our website (via Google Analytics or similar), including pages visited, time on site, and general location. This does not identify you personally

3. How We Use Your Data

We use your personal data only for the following purposes:

• To process your booking or consultation request and confirm your appointment
• To process payment for sewing classes and services
• To carry out bespoke tailoring, bridal alterations, or teaching services you have purchased
• To send you confirmation emails, reminders, and service-related communications
• To respond to your enquiries and questions
• To improve our website and understand how visitors use it (anonymised analytics only)
• To comply with our legal obligations

We will only contact you for marketing purposes (such as news about new classes or services) if you have explicitly opted in to receive such communications. You can unsubscribe at any time.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract performance: processing necessary to fulfil your booking or service (e.g. sewing class payment, bespoke garment, bridal alteration)
• Legitimate interests: responding to enquiries, improving our services, and running our business efficiently
• Legal obligation: where we are required by law to retain certain records
• To send you confirmation emails, reminders, and service-related communications

5. Who We Share Your Data With

We do not sell your personal data to any third party. We may share your data with the following trusted service providers, only to the extent necessary to deliver our services:

• Calendly: our booking system, used to manage consultation appointments
• Stripe / WooCommerce Payments: our payment processor, used to handle online transactions securely
• Google Analytics: anonymised website analytics (no personal identification)
• Email service providers: used to send booking confirmations and service communications

All third-party providers are required to handle your data securely and in accordance with UK GDPR. We do not transfer your data outside the UK or European Economic Area without appropriate safeguards in place.

6. How Long We Keep Your Data

• Booking and enquiry records: retained for 2 years from the date of your last interaction, unless you ask us to delete them sooner
• Payment records: retained for 7 years as required by HMRC financial record-keeping obligations
• Body measurements and garment records: retained for 3 years to support future orders, then securely deleted
• Marketing consent records: retained until you withdraw consent

When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

• Right of access: you can request a copy of the personal data we hold about you
• Right to rectification: you can ask us to correct any inaccurate data
• Right to erasure: you can ask us to delete your data, subject to our legal obligations
• Right to restriction: you can ask us to limit how we use your data
• Right to object: you can object to processing based on legitimate interests
• Right to data portability: you can request your data in a portable format
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at hello@monirbloom.co.uk. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to improve your experience. Cookies are small text files placed on your device. We use:

• Essential cookies: required for the website and booking system to function correctly
• Analytics cookies: anonymised data to understand how visitors use our website (Google Analytics). You can opt out of analytics cookies at any time

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our booking and payment systems.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment transactions are processed using industry-standard encryption (SSL/TLS) through our payment provider. We do not store card details on our systems.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The date at the top of this page shows when it was last updated. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch.